LEGAL REFERENCE

Your privacy is our foundation

We've built hoki303 around a simple promise: your account, payment details and gameplay stay private. This policy explains exactly how we protect your data across live casino tables...

Data ProtectionPayment SecurityTransparencyYour ControlIndonesia Compliant
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hoki303 Your privacy is our foundation

What we collect and why

When you open an account with hoki303, we collect your name, email, phone number and payment details to verify your identity and process deposits via DANA, OVO, GoPay and QRIS. We also track your gameplay activity, session history and account balance to deliver the lobby experience you expect and comply with local regulations in supported regions. We never sell your data to

third parties. Your information stays within our platform unless we're legally required to share it with authorities.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions about your privacy

Email Support Contact our privacy team at [email protected] with any concerns about how we handle your data, account access or payment history.
Live Chat Our support agents can walk you through privacy settings, data requests and account controls during business hours via the chat widget.
Account Settings Review and update your personal details, communication preferences and linked payment methods directly in your account dashboard anytime.
TRUST MARKERS

How we earn your trust

Encryption Standard

All data in transit and at rest uses industry-standard TLS 1.2+ encryption. Your payment details never touch our servers unencrypted.

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and patch vulnerabilities before they affect your account.

Minimal Data

We collect only what's needed to run your account and process payments. No tracking pixels, no behavioural profiling, no data brokers.

Local Compliance

Our privacy practices align with Indonesian data protection standards and payment regulations for QRIS, DANA, OVO and GoPay.

Transparent Logging

You can view your login history, payment transactions and account changes in real time from your dashboard.

Incident Response

If a breach occurs, we notify affected users within 48 hours and provide clear steps to secure your account.

Consistency across our policies

Terms of Service
Defines account ownership, gameplay rules and dispute resolution — all tied to the privacy commitments outlined here.
Payment Policy
Covers deposit, withdrawal and refund flows for DANA, OVO, GoPay and QRIS while respecting the data minimisation principles in this policy.
Cookie Policy
Details how we use session cookies for login and gameplay continuity; no third-party tracking cookies are deployed.
Responsible Account Use
Outlines account controls and limits you can set; all tied to your privacy rights to access and delete your own data.
Affiliate Disclosure
If you refer friends, we track referral data separately and never share your contact list with partners.
Mobile App Privacy
Our iOS and Android apps follow the same encryption and data minimisation rules as the web platform.
Third-Party Integrations
Live casino providers (Evolution, Pragmatic) and sportsbook feeds receive only session tokens, never your personal details.
PLATFORM SNAPSHOT

What defines our privacy approach

No Vendor Lock-In You can request a full export of your account history...
Deletion Rights Close your account and we'll delete your personal data within...
Payment Isolation DANA, OVO, GoPay and QRIS transactions are processed through certified...
Session Privacy Your live casino and sportsbook sessions are tied to encrypted...
Dispute Support If you dispute a transaction, we provide full payment logs...
Policy Updates We notify you 30 days before any material privacy changes...

Privacy questions answered

We retain active account data for the lifetime of your account. After closure, gameplay logs stay for 7 years to comply with Indonesian financial regulations, then are permanently deleted.

Yes. Log into your account, go to Settings > Privacy > Data Export and request a full copy. We'll email it within 5 business days in a standard format.

No. Evolution, Pragmatic and other providers see only your session ID and gameplay activity — never your name, email, phone or payment method.

We send a secure reset link to your registered email. The link expires in 1 hour. We never email your password or ask for it via support channels.

Yes. All payment data travels through PCI-DSS certified gateways with TLS 1.2+ encryption. We never store full payment credentials on our servers.

Absolutely. Every email includes an unsubscribe link. You can also manage preferences in Settings > Communications without affecting your account access.

We notify affected users within 48 hours with details of what was exposed, steps to secure your account and a direct line to our incident response team.